Terms of Service

Clear, transparent terms governing your use of Prediq AI's compliance automation platform and services.

Last updated: December 15, 2024

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Prediq AI Inc. ("Prediq AI," "we," "our," or "us") regarding your use of our AI-powered compliance automation platform and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Service.

Service Description

Prediq AI provides an artificial intelligence-powered platform designed to automate post-screening compliance workflows for financial institutions. Our Service includes:

Core Features

  • Intelligent match resolution automation
  • Contextual risk scoring and assessment
  • Real-time sanctions and PEP data integration
  • Comprehensive audit trail generation

Technical Components

  • RESTful API access and integration
  • Machine learning model deployment
  • Data processing and analytics
  • Security and encryption services

Support Services

  • Technical support and assistance
  • Training and onboarding programs
  • System monitoring and maintenance
  • Regulatory compliance guidance

Professional Services

  • Custom integration development
  • Workflow optimization consulting
  • Data migration assistance
  • Compliance audit preparation

User Accounts and Responsibilities

Account Creation

To access our Service, you must:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Be authorized to represent your organization and enter into this agreement
  • Comply with all applicable laws and regulations

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized use
  • Implementing appropriate security measures within your organization

Authorized Users

As the account holder, you must:

  • Ensure all users comply with these Terms
  • Monitor and control access to your account
  • Train users on proper system usage
  • Remove access for former employees promptly

Acceptable Use Policy

Permitted Uses

You may use our Service to:

  • Process compliance-related data for legitimate business purposes
  • Automate post-screening workflows within your organization
  • Generate audit trails and compliance reports
  • Integrate with your existing compliance systems
  • Train your staff on system functionality

Prohibited Uses

You may not use our Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Attempt to reverse engineer, decompile, or disassemble our software
  • Access or use the Service for competitive analysis or benchmarking
  • Interfere with or disrupt the Service or servers
  • Transmit malicious code, viruses, or harmful content
  • Use the Service for purposes other than compliance automation
  • Share, resell, or redistribute access to the Service

Data Rights and Privacy

Your Data

You retain ownership of all data you submit to our Service. You grant us a limited license to process your data solely to provide our services.

Data Processing

We process your data in accordance with our Privacy Policy and applicable data protection laws, including GDPR and CCPA.

Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits.

Data Portability

Upon request, we will provide your data in a standard format or assist with data migration when terminating services.

Service Level Commitments

Uptime

99.9% monthly uptime guarantee excluding scheduled maintenance

Response Time

API response times under 200ms for 95% of requests

Data Updates

Sanctions and PEP data refreshed every 45 minutes

Support

24/7 technical support for Enterprise customers

Backup

Daily automated backups with 30-day retention

Security

SOC 2 Type II and ISO 27001 certified infrastructure

Payment Terms and Billing

Fees and Payment

  • Fees are based on your selected service tier and usage volume
  • Payment is due monthly in advance unless otherwise agreed
  • All fees are non-refundable except as required by law
  • Late payments may result in service suspension

Price Changes

We may change our pricing with 30 days advance notice. Price increases will not apply to your current billing period.

Taxes

You are responsible for all applicable taxes, duties, and government charges. Our fees are exclusive of taxes unless otherwise stated.

Intellectual Property Rights

Our Rights

Prediq AI retains all rights, title, and interest in:

  • The Prediq AI platform, software, and technology
  • All algorithms, models, and artificial intelligence components
  • Documentation, training materials, and methodology
  • Trademarks, logos, and brand elements
  • Aggregated and anonymized usage data and insights

Your Rights

You retain ownership of your data and content. We grant you a limited license to use our Service during the term of this agreement.

Feedback

Any feedback, suggestions, or ideas you provide become our property and may be used to improve our services without compensation.

Disclaimers and Limitations

No Warranty

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI and Automation Limitations

Our AI-powered tools are designed to assist with compliance workflows but do not guarantee perfect accuracy. You remain responsible for final compliance decisions and regulatory adherence.

Regulatory Compliance

While our Service is designed to support compliance efforts, you are solely responsible for ensuring your use complies with all applicable laws and regulations.

Limitation of Liability

Liability Cap

Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.

Exceptions

These limitations do not apply to breaches of confidentiality, indemnification obligations, or violations of intellectual property rights.

Termination

Termination by You

  • Cancel your subscription at any time with 30 days notice
  • Access continues until the end of your billing period
  • No refunds for unused portions of prepaid fees
  • Data export available for 90 days after termination

Termination by Us

  • Immediate termination for material breach
  • 30 days notice for convenience termination
  • Suspension for non-payment after 15 days
  • Data deletion 90 days after termination

Survival

Provisions regarding payment, intellectual property, confidentiality, and limitation of liability survive termination.

Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms will be resolved through:

  1. Good faith negotiation for 30 days
  2. Binding arbitration under AAA Commercial Rules if negotiation fails
  3. Arbitration conducted in New York, NY
  4. Judgment on arbitration award may be entered in any court

Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any order forms, constitute the entire agreement.

Modifications

We may modify these Terms with 30 days advance notice. Continued use constitutes acceptance.

Severability

If any provision is found invalid, the remainder of these Terms remain in effect.

Assignment

You may not assign these Terms without our consent. We may assign freely.

Force Majeure

Neither party is liable for delays due to circumstances beyond reasonable control.

Notices

Legal notices must be sent to legal@prediqai.com or our registered address.

Contact Information

For questions about these Terms of Service or our legal policies, contact us:

Legal Department

Email: legal@prediqai.com

Phone: +1 (555) 123-4567

Mailing Address

Prediq AI Inc.
Legal Department
Financial District
New York, NY 10004
United States